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Return Policy 2017-01-08T06:49:47+00:00

SHIPPING & RETURNS

YOU MAY RETURN UNOPENED AND UNUSED ITEMS FOR A FULL REFUND WITHIN 30 DAYS OF PURCHASE. YOU WILL BE RESPONSIBLE FOR THE SHIPPING CHARGES TO US. SHIPPING CHARGES ARE NON REFUNDABLE. YOU MAY NOT RETURN E-JUICE, LIQUID PRODUCTS or OPENED CARTRIDGES FOR HYGIENIC REASONS

IF YOU HAVE AN ISSUE WITH A LIQUID PRODUCT PLEASE EMAIL US.

ECIGARETTES ARE CONSUMABLE PRODUCTS JUST LIKE REAL CIGARETTES. CONTINUING TO USE THE ECIG WILL REQUIRE REPLACING ATOMIZERS, BATTERIES, AND E-LIQUIDS, CIGARETTES. MOST USERS SAVE MONEY WHEN COMPARED TO TRADITIONAL CIGARETTE SMOKING.

ATOMIZERS: ATOMIZERS REQUIRE REPLACEMENT DEPENDING ON HOW MUCH YOU USE YOUR E-CIGARETTE. THE AVERAGE USER WILL GO THROUGH 3-7 ATOMIZERS PER MONTH. ATOMIZERS ARE ONLY REPLACED IF DEAD ON ARRIVAL. PLEASE LET US KNOW WITHIN 48 HOURS OF GETTING YOUR PACKAGE IF ANY OF YOUR ATOMIZERS ARE NOT WORKING. THE WAY YOUR ATOMIZER TASTES IS OUT OF OUR CONTROL, THEREFORE, ANY COMPLAINTS RELATED TO TASTE ARE NOT WARRANTED.

WE MAY CHARGE A 20% RESTOCKING FEE IF THE ORIGINAL PACKAGING IS NOT IN BRAND NEW CONDITION.

IF YOU DECIDE TO RETURN A PRODUCT AND ORIGINALLY RECEIVED FREE SHIPPING, YOU WILL BE RESPONSIBLE FOR THE SHIPPING COST ASSOCIATED WITH INITIAL DELIVERY. FOR EXAMPLE, IF YOU RECEIVED FREE SHIPPING, BUT IT COST US $5.99 TO SHIP THE PRODUCT TO YOU, WE WILL DEDUCT $5.99 FROM YOUR REFUND. THIS MAY BE HIGHER OR LOWER DEPENDING ON THE WEIGHT. ALL SHIPPING COSTS ARE NON REFUNDABLE.

IF YOU WOULD LIKE TO RETURN A PRODUCT FOR EXCHANGE, REPLACEMENT, OR REFUND:

1. REPACKAGE THE ITEM INCLUDING ALL ORIGINAL PARTS, PACKING MATERIAL, INSTRUCTIONS, ETC. WITHIN REASON, THIS MEANS THAT EVERYTHING MUST BE RETURNED EXACTLY AS IT WAS SENT TO YOU. POOR REPACKAGING OR THE RETURN OF DAMAGED MERCHANDISE COULD RESULT IN REFUSAL OF YOUR RETURN AND LOSS OF ANY REFUND OR REPLACEMENT ITEM. ITEMS MUST NOT HAVE ANY DAMAGE/HAVE BEEN USED. DO NOT SEND ITEMS BACK IN A REGULAR ENVELOPE, THIS IS NOT SUFFICIENT PACKAGING AND CAN CAUSE ITEMS TO BE LOST IN THE MAIL AS THE ENVELOPES FAIL. PADDED ENVELOPES ARE A MUST AND ARE PROVIDED FREE OF CHARGE BY USPS IF SENDING PRIORITY MAIL.

2. INCLUDE A COPY OF THE ORIGINAL PACKING LIST IN THE PACKAGE, AND INDICATE WHETHER YOU WOULD LIKE TO BE REFUNDED FOR THE ITEM, OR A REPLACEMENT SENT OUT.

3. SHIP THE ITEM AT YOUR EXPENSE (IF ITEM IS DEEMED FAULTY SHIPPING WILL BE REFUNDED AFTER WE HAVE RECEIVED THE ITEM)