SHIPPING POLICY

THANK YOU FOR VISITING AND SHOPPING AT STAR MOUNTAIN VAPOR. FOLLOWING ARE THE TERMS AND CONDITIONS THAT CONSTITUTE OUR SHIPPING POLICY.

DOMESTIC SHIPPING POLICY

SHIPMENT PROCESSING TIME

ALL ORDERS ARE PROCESSED WITHIN 24 HOURS OF RECEIVING YOUR ORDER. ORDERS ARE NOT SHIPPED OR DELIVERED ON SUNDAYS OR HOLIDAYS.

IF THERE WILL BE SIGNIFICANT DELAY IN SHIPMENT OF YOUR ORDER, WE WILL CONTACT YOU VIA EMAIL OR TELEPHONE.

SHIPMENT RATES & DELIVERY ESTIMATES

ALL SHIPMENTS ARE DONE THROUGH UNITED STATES POSTAL SERVICE.

  • USPS FLAT FEE: $8.00; 2-3 BUSINESS DAYS
  • ALL SHIPMENTS REQUIRE AN ADULT SIGNATURE (21+) UPON DELIVERY ON ALL ONLINE ORDERS. A NON-NEGOTIABLE FEE $6.50 WILL BE ADDED TO YOUR TOTAL AT CHECKOUT.

FREE SHIPPING IS OFFERED WITH A $150 PURCHASE OR MORE. SHIPPING CHARGES FOR YOUR ORDER WILL BE CALCULATED AND DISPLAYED AT CHECKOUT.

EXPEDITED AND/OR OVERNIGHT DELIVERY IS NOT AVAILABLE.

DELIVERY DELAYS CAN OCCASIONALLY OCCUR.

SHIPMENT TO P.O. BOXES OR APO/FPO ADDRESSES

STAR MOUNTAIN VAPOR SHIPS TO THE 48 CONTINENTAL STATES OF THE U.S.

P.O. BOXES, APO, FPO, AND DPO ADDRESSES ARE NOT ACCEPTED.

SHIPMENT CONFIRMATION & ORDER TRACKING 

YOU WILL RECEIVE A SHIPMENT CONFIRMATION EMAIL ONCE YOUR ORDER HAS SHIPPED CONTAINING YOUR TRACKING NUMBER(S). THE TRACKING NUMBER WILL BE ACTIVE WITHIN 24 HOURS.

DAMAGES

STAR MOUNTAIN VAPOR IS NOT LIABLE FOR ANY PRODUCTS DAMAGED OR LOST DURING SHIPPING. IF YOU RECEIVED YOUR ORDER DAMAGED, PLEASE CONTACT SHIPMENT CARRIER TO FILE A CLAIM.

PLEASE SAVE ALL PACKAGING MATERIALS AND DAMAGED GOODS BEFORE FILING A CLAIM.

INTERNATIONAL SHIPPING POLICY

WE CURRENTLY DO NOT SHIP OUTSIDE THE U.S.

SHIPPING POLICY

THANK FOR SHOPPING AT STAR MOUNTAIN VAPOR. IF YOU ARE NOT ENTIRELY SATISFIED WITH YOUR PURCHASE, WE’RE HERE TO HELP.

REFUNDS/REFUNDS

SALES ARE FINAL.

STAR MOUNTAIN VAPOR DOES NOT OFFER “BUYERS REMORSE” REFUNDS AND/OR RETURNS.

THERE ARE NO RETURNS ON THE FOLLOWING ITEMS:

  • E-LIQUIDS (0%-36% NICOTINE)
  • ALL CBD PRODUCTS – TINCTURES, CARTRIDGES (VAPE DISTILLATE), E-LIQUID (CBD ISOLATE), GUMMIS (CBD GUMMY BEARS), AND PATCHES.

IF YOU HAVE ANY FURTHER CONCERNS REGARDING PRODUCT(S) THAT YOU HAVE RECEIVED, YOU MAY CONTACT US VIA EMAIL AT STARMOUNTAINVAPOR@GMAIL.COM OR CONTACT US BY PHONE AT (915) 240-8313 DURING BUSINESS HOURS.

CONTACT US

IF YOU HAVE ANY QUESTIONS YOU MAY CONTACT US VIA EMAIL, STARMOUNTAINVAPOR@GMAIL.COM OR YOU CAN CALL US MONDAY – SATURDAY 10:00 AM – 9:00 PM (MST) OR SUNDAY 12:00 PM – 6:00 PM (MST) AT (915) 240-8313.